Joy, support and connection: what volunteers bring to residents at Zetland Court

Two women, a resident and a volunteer, hugging each other and smiling at the camera.

Above: Volunteer Susan keeps a resident company at Zetland Court, in Bournemouth.

Volunteers at Zetland Court, in Bournemouth, are making a meaningful difference every day, bringing companionship, comfort and joy to residents while strengthening connections within their local community. At this Home, volunteers play an important role in enhancing residents’ wellbeing and enriching their daily life, from offering a listening ear to supporting activities and even sharing the calming presence of therapy animals.

Caroline, a Canine Concern volunteer, has been visiting the Home with her dog Nelly since 2022. Together, they provide gentle companionship to residents and staff alike. She says:

Nelly has been able to bring some comfort and calm to the residents and staff. I feel it is a role that brings joy and happiness.

Two women, a volunteer and a resident, with a dog in the resident's lap.

Volunteer Caroline brings her dog, Nelly, to Zetland Court, in Bournemouth, for residents to enjoy.

For many volunteers, the journey begins with a personal connection. Susan first became involved with Zetland Court while supporting her late husband during his stay. She says:

I saw how much residents valued simple moments: having a chat, holding hands or going for a short walk. After my husband passed away, I continued to visit, which led me to becoming a volunteer. It is something I have gained an enormous amount from.

Through her volunteering, Susan has developed a deeper understanding of dementia and the importance of meaningful human connection. She adds:

These people are still part of our world. I have learned how to be part of their world as it is now, and it is a joy, as are the people who have shown me the way.

Similarly, Clare was inspired to volunteer after experiencing the care her mother received at Zetland Court. She explains:

I want to give back and contribute to a cause I feel strongly about.

I can make a difference to residents’ days, whether it’s sitting and chatting, gardening, baking or simply bringing a smile to their faces.

Fellow volunteer Geoffrey shared a similar motivation, having seen first-hand the support his wife Joan received. “The real reason I volunteered is the very kind way Joan was looked after,” he states. “I thought I could give something back. I also enjoy being here and helping with the residents and in the garden.”

Two volunteers, a woman and a man, with a female resident. The female volunteer washes the resident's feet.

Volunteer Clare massages and washes a resident’s feet while her dad practices the art of conversation with both.

Roy also chose to volunteer after his partner Maureen lived at Zetland Court for more than eight years. “I volunteer now to give back in a small way to this care home for the care she received,” he says.

Volunteers at Zetland Court support a wide range of activities, from creative sessions and music to one-to-one companionship, helping residents feel valued, engaged and connected. Their contributions not only enhance residents’ quality of life, but also demonstrate the powerful impact volunteering can have on individuals and communities alike.

[Summary: Volunteers at Zetland Court, in Bournemouth, make a meaningful impact by providing companionship, supporting activities and enhancing residents’ wellbeing, while also strengthening ties within the local community. Many are inspired by personal experiences, and their contributions not only enrich residents’ daily lives but also highlight the powerful value of giving back.]