We aim to provide the highest standard of care in each of our care homes. If you feel something is not right, please do let us know as soon as possible.
You can raise your concern by completing our online complaints form; we monitor all concerns and forward them onto the appropriate person/s to action. You can also speak to the Home Manager at your local Home, or if your concern is regarding the Home Manager, you can contact the Regional Team at enquiries@rmbi.care
We also have comment cards in each of our Homes, if you would like to make your complaint or concern in writing. If you are dissatisfied with the initial response, or feel we did not handle your complaint fairly, you can escalate your concern to the Regional Management Team for further investigation.
We will make every effort to help resolve your query; however, if you are still unhappy following a thorough internal investigation, you can raise your concern with the Local Government Ombudsman, which looks at complaints about councils and adult social care providers in a fair and independent way.
If you would like details of RMBI Care Co.’s Complaints policy, please ask the Home Manager. You can also ask to see a copy of the Home’s Safeguarding and Complaints contact form for more information.
The Local Government Ombudsman
0300 061 0614
Care Quality Commission (CQC) – For care homes in England
03000 616161
Care Inspectorate Wales (CIW) – For care homes in Wales
0300 7900 126