We aim to provide the highest standard of care in each of our care homes. If you feel something is not right, please do let us know as soon as possible by raising your concern with the Home Manager at your local Home, or you can complete our online complaints form.
We also have comment cards in each of our Homes, if you prefer to make your complaint or concern in writing. If you would like details of RMBI Care Co.’s Complaints policy, please ask the Home Manager. You can also ask to see a copy of the Home’s Safeguarding and Complaints contact form for more information.
If you are unhappy with a response to a complaint you have made, you can raise any concerns with the Local Government Ombudsman, which looks at complaints about councils and adult social care providers in a fair and independent way:
The Local Government Ombudsman
0300 061 0614
If you are still unhappy, you can also contact the regulating body:
Care Quality Commission (CQC) – For care homes in England
03000 616161
Care Inspectorate Wales (CIW) – For care homes in Wales
0300 7900 126
https://www.careinspectorate.wales/