Zetland Court celebrates Dementia Accreditation award with The Mayor of Bournemouth

Above: Sue Wiffen, Deputy Home Manager for Dementia (left); The Mayor of Bournemouth, Cllr Anne Filer (centre); and Zetland Court’s Home Manager, Iain Slack, stand next to the newly received EMBRACE Dementia Accreditation at Red Admiral View, the care home’s Dementia area. 

Staff at Zetland Court, in Bournemouth, have recently received an EMBRACE Dementia Accreditation for outstanding support, care and attention dedicated to residents living with dementia and their loved ones.

The accreditation, awarded by care provider RMBI Care Co., was revealed by The Mayor of Bournemouth, Councillor Anne Filer, in an official ceremony. She says:

I have been to many care homes in my career, all different, but none was like Zetland Court. The level of dedication to residents and their families is truly inspiring.

Sue Wiffen, Deputy Home Manager for Dementia, runs Red Admiral View, the Home’s dementia house. She says:

When a new resident arrives, I spend time speaking with them and their loved ones to gain an understanding of their lives. Then I use this knowledge to build trust and plan enjoyable activities.

If a residents sleeps through the day, their day may start at 6pm, so they may want to have lunch around midnight. I sometimes stay through the night to ensure the night team get the same support as the day team.

The Mayor of Bournemouth, Cllr Anne Filer (right), unveils the Dementia Accreditation during the official ceremony.

The Deputy Home Manager also explained that staff members do not wear uniforms in the Dementia area. She says:

Residents aren’t really in a care home; they are at home, so why should they see people wearing uniforms?

Iain Slack, Zetland Court’s Home Manager, says:

We wouldn’t have obtained this accreditation without the continuous support from Sue. She runs our Dementia house with absolute dedication, making sure that residents have meaningful experiences.

The Dementia Accreditation has been created by Anne Child, RMBI Care Co.’s Pharmacy and Dementia Specialist Lead. Anne has received an MBE for her services to dementia and is a special advisor to the Care Quality Commission. Together with Lucy Tupenny, RMBI Care Co.’s Assistant Director of Quality and Governance, they aim to raise and maintain high standards of dementia care using a suite of dementia modules to support care staff. Some of the modules have also been externally accredited by the CPD Certification Service.

To keep enhancing their services, the staff at Zetland Court recently set up ZetCafe24, a dementia friendly café. The aim is to provide social gatherings for people living with dementia, families and professionals in the local area, where they all can share information and experiences as well as speak openly about this condition.

Guests can discuss their own dementia diagnosis or someone else’s, obtain advice from the Home’s Dementia Advisor and the Frailty Team, and meet new friends in a calm and safe environment. The café runs the last Thursday of every month from 2 to 4 pm.

[Summary: Staff at Zetland Court, a care home in Bournemouth, has recently received an EMBRACE Dementia Accreditation for outstanding support to residents living with dementia. The accreditation was revealed by The Mayor of Bournemouth, Councillor Anne Filer, in an official ceremony. The Dementia Accreditation has been created by Anne Child, RMBI Care Co.’s Pharmacy and Dementia Specialist Lead. Anne has received an MBE for her services to dementia and is a special advisor to the Care Quality Commission.]