There are several ways to find out whether a registered care home is good. You can access inspection reports from regulatory bodies to find out more about any registered care home. These are the regulatory organisations in the UK:
You can also have a look at Your Care Rating, an independent annual survey where residents and their families give feedback about the quality of the services care homes provide.
Make sure to check out online reviews on Google and care home directories as well, such as carehome.co.uk, where you can see the care home’s rating and what people think about the business.
When you arrange a tour around the care home, speak to the management team, the staff and, if possible, with the residents too. Ask open questions whenever possible; for instance, rather than asking “Are the staff trained to take care of people with dementia?”, try asking “What kind of experience and relevant training in looking after people living with dementia?”
Bring a checklist with you and keep an eye on the following:
- First impressions: Are the building and grounds clean and kept in good condition? Do you get a positive vibe?
- Management and staff: Are the staff welcoming? Are they certified and well-trained? Do they take care of the residents’ needs? Do residents look happy?
- Facilities: Is it easy for family members and friends to visit the residents? What security measures are in place to guarantee the residents’ safety, health and wellbeing? Are bedrooms and bathrooms shared or private?