We are fully supported by our Board of Trustees in the ongoing annual investment we make in providing excellent training and development opportunities to our staff.

Over the years this continued support and effort has shown our learning and development offering to be of award winning status. Recognition has been seen from the National Care Awards 2015; Learning at Work Week 2022 and as finalists in the HR Excellence Awards 2019 for the Best Learning and Development Strategy.

When you join us, you will be given a comprehensive and personalised induction with your own buddy, to ensure you receive the best start to our organisation, taking into account your previous skills and experience. We have a fully tailored induction programme which includes experiential learning (as seen on BBC Breakfast), shadow shifts, blended learning, and continual personal development, to support you to promote our person-centred approach.


Mandatory Training

We are proud of our blended learning approach for our mandatory training and with our team of internal trainers are able to offer something to suit all styles of learning. Our training is tailored per job role so all training you receive is relevant to you.

In our organisation we welcome those new to care by supporting you through the Care Certificate and we also support staff through the All Wales Induction Framework.

Our mandatory training offering includes the following:

  • Person-centred Care
  • Moving and Handling
  • Safeguarding
  • Fire
  • Health and Safety
  • Infection Prevention
  • GDPR
  • Equality and Diversity
  • MCA/DOLS
  • Food Hygiene
  • First Aid
  • Stepping Inside Dementia in association with Alzheimer’s Society
Clinical Training

We believe it vitally important to invest in our registered nurses and ensure they have up to date competency assessed clinical skills needed to care for our nursing residents. Nurses receive regular training and refresher training to both keep their skills up to date and develop new ones where needed.

Some of the training you will undertake may include:

  • Syringe Driver
  • Venepuncture
  • Wound Care
  • Catheterisation
  • Subcutaneous Fluids
  • Suctioning and Nebulisers
  • Enteral Feeding
  • Verification of Death
Apprenticeships

We support apprenticeships and actively encourage staff to undertake these to enhance their skills. We work closely with a national provider for our care qualifications and other carefully selected providers for other areas of the organisation.

Some examples of the qualifications you can undertake:

  • Health and Social Care Level 2 and 3
  • Business Administration Level 3
  • Care and Leadership Management Level 5
  • Hospitality Support Services Level 2 and Team Member Level 2
  • Team Leader and Supervisor Level 3
  • Finance and Accounting qualifications
Skills Training

We are very proud of the additional training we offer to enable to our staff to be competent in their roles.

Some examples of the qualifications you can undertake:

  • Accredited Medication
  • First Aid at Work qualification
  • Autism Awareness
  • Basic Observations
  • De-escalation Techniques
  • Company Mini Bus & Transport training(MIDAS)
  • Disciplinary and Grievance
  • Infection Control Lead and Link
  • Makaton
  • Pressure Area Care
  • Oral Health
  • Sepsis
  • Modern Slavery
  • Communication Skills
Technical Training

We believe in investing not just in our care staff but also the other departments that enable us to give excellent service delivery across our homes. Our Facilities teams receive regular technical skills training from nationally recognised providers in partnership with ourselves to ensure we are meeting our required needs.

We also have other specialist roles in the organisation which include, Learning & Development, Human Resources, Regional Operations Managers and Catering Managers (in-house) and relevant training is also offered for these roles.

Some examples of the courses you can undertake:

  • IOSH Managing Safely Qualification
  • Portable Appliance Testing
  • Asbestos Awareness and Duty to Manage
  • Legionella and the Role of the Responsible Person
  • Gas Safety
  • Education and Training Award
  • Food Safety Supervision Qualification
Leadership and Management Training

We offer a Management Development Pathway Programme for our first line managers which helps us equip our aspiring managers with the skills & aptitude to enable them to reach their full potential. Exploring through a 6 month programme the following:

  • Self-Awareness, Influencing and Communication Skills
  • Working Together to Drive Performance
  • Presentation and Meetings Skills
  • Time Management and Delegation
  • Managing Difficult Conversations
  • Coaching Skills
  • Interviewing Skills
  • Personal Development Review Meetings

Our Leadership Development programme is for our senior managers and aspiring leaders and this is designed to give you the opportunity to enhance, explore and experience skills to excel in the organisation. Exploring through a six month programme the following:

  • Leadership and Self-Awareness
  • Coaching & Motivating a winning team
  • Effective Time Management
  • Communication to achieve results
  • Maximising Team Performance

Careers road map

Use our career road map below to find out more about our learning and development scheme.

Select a job role below to find out more
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